Privacy Policy
How we collect, use, and protect your personal information.
Last updated: August 2024
Introduction
This Privacy Policy explains how saponresid ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information We Collect
We may collect the following types of personal information:
- Contact information such as your name and email address
- Service preferences and project details you provide through our forms
- Technical information including IP address, browser type, and device information
- Usage data about how you interact with our website
- Communications you send to us
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide consultation services
- To process and manage your renovation project requests
- To communicate with you about our services
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal information based on:
- Your consent, which you can withdraw at any time
- The necessity to perform a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist with our business operations
- Professional advisors such as lawyers and accountants
- Government authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Level 14, 327 Collins Street, Melbourne, VIC 3000, Australia